How can we help?

Common questions

A recipe won’t import.

Some sites block automated requests, and a few publish their recipes in a format Tasteful can’t read. As a fallback, screenshot the recipe and use photo import, which works on anything. Then send us the link — most import problems are fixable on our end without you needing an app update.

How do I report a bug?

Email support@latchkeysoftware.com with what you were doing, what happened, and your iOS version. Screenshots help. If you’re on a TestFlight build, the Send Feedback option in TestFlight attaches diagnostics automatically.

How do I manage or cancel my subscription?

While Tasteful is in beta on TestFlight, everything is free and you won’t be billed for anything. Once subscriptions begin, they’re billed by Apple, not by us. Manage or cancel them under Settings → your name → Subscriptions on your device. Refund requests go through Apple at reportaproblem.apple.com.

How do I delete my data?

There’s no account, so there’s nothing on our side to delete. Deleting an item in the app removes it from your device and your iCloud. Deleting the app removes everything stored locally; to clear the iCloud copy as well, turn off iCloud sync before you delete, or remove the app’s data in your device’s iCloud settings.

Is my data used to train AI models?

No. We don’t train anything, and Anthropic’s commercial API terms exclude API inputs and outputs from model training. The Privacy Policy has the full detail on what gets sent and when.

Does Tasteful work offline?

Your saved recipes, pantry, grocery list, and meal plan all work offline. The AI-assisted features — importing, chat, search, and nutrition estimates — need a connection.